A study in Monroe County, New York Family Court revealed scheduling problems that result in long waits for people involved. Having worked in Juvenile Court, I understand the problem first-hand. However, I also doubt that the idea of substitute workers in hearings is a good idea. I have had to work with "substitute caseworkers" who usually could tell me NOTHING worthwhile about the case they were covering. It's a waste of time and leads to nothing more than unnecessary continuances and further delays.